My Thoughts on the Palm Pre

The weeks flew by, anticipation grew, and before I knew it, I was standing in line at the Germantown, WI Sprint store at 6AM on June 6, 2009. The Palm Pre was about to be released, and I was going to be one of the first to get my hands on it. I had watched YouTube demonstrations of the phone, read all the rumors at PreCentral.net, and prepared myself for what surely was going to be the greatest phone ever. Before I knew it, I was out $370 and had a shiny new Palm Pre and Touchstone charger in hand. Almost two weeks later, my hype and infatuation with the device has died down and it’s time to face the facts (and I’m going to use Engadget’s pics from their review…because they are the best).
The Great:
Multitasking is by far one of the strongest features. It is very intuitive and easy to use, and really saves a bunch of time when composing emails or text messages and you need to quick look something up in the meantime.- The web browser is the absolute best mobile web browser I’ve ever used. Better than Opera Mobile, better than Skyfire, and yes, better than the iPhone’s Safari. It renders pages like Digg, Twitter, the full Facebook site (with chat included) 100% identical to your computer’s browser (save for a slight misplacement of the bottom bar on Facebook). It’s very fast and easy to use with the pinch multi-touch zooming.
- Email is fantastic. Gmail IMAP is pushed to the device instantly, and any changes made to your phone’s inbox (reading emails, deleting emails) is pushed to your online inbox immediately. Also, it appears that they have implemented full HTML rendering in the email application. HTML emails come in and look exactly as they are supposed to, rendering them better than Outlook 2007.
The keyboard is a joy to type on. Many people complain that it’s cramped, but once you start typing with the tips of your thumbs instead of the flats (as I already had to do with the HTC Diamond and it’s terrible on-screen QWERTY keyboard), it becomes much easier. The keys are a little gummy, similar to the Palm Centro, and it gives a nice feedback when using your thumbs or thumbnails.- WebOS is a great platform. The UI is smooth and polished, kinetic scrolling is very fluid in most cases. The notification system is very sweet, as well as the concept of Synergy (although it does not always work as planned, more on this below). Overall, WebOS 1.0 is a great start and has nearly unlimited potential for expansion. Also, hackers have decompiled the source code for WebOS and are already making modifications.
- While battery life is not the greatest (see below), it’s pretty cool that enabling Wi-Fi actually helps your battery. I leave Wi-Fi on 100% of the time now and have seen an improvement at work and home (where I have decent Wi-Fi signal, but not so decent EVDO signal).
The not-so-great:
- The build quality on the phone is solid, yes, but the slider is a bit too loose on some models (some users report that their slider is just fine). Also, the backplate clicks and shifts after a while and this is one of my biggest pet peeves with phones. My last 5 phones all had paper taped to the inside of the battery door to act as a buffer and prevent it from shifting around and clicking while composing messages. Many users have reported dead pixels, warped LCD screens, light leakage, overheating, memory leaks, spotty reception, extremely fragile displays (cracking without any definite pressure), and other dreadful symptoms. It is estimated that roughly 30% of the Palm Pres out there are defective in one of these ways. Mine is fine, after I McGuyver’ed a fix to the clicking back plate (taped a bunch of folded paper in there).
Synergy doesn’t quite work the way it should. Facebook sync doesn’t add new friends on Facebook to your phone, only during the first initial sync of the account. In order to get new Facebook friends on the phone, you need to delete your existing Facebook partnership and add it again. This can cause problems by unlinking contacts that you had merged manually. Also, I noticed that my Google calendar did not sync items that I added on my device to the web calendar until I deleted the account and reconnected it. It has been working since then.- Universal search only searchs contacts, apps, and the pre-defined web sources. It would be nice to see this search emails or other documents, even if it was an extra button push. Right now there is no way to search email and files.
- Can’t access the filesystem and organize files. Bummer.
- Battery life is…okay, better than my HTC Diamond. At first it was awful, but after about a week of charging it, I only lose about 1% per hour when idle. On normal usage days it’s at about 50-60% when I go to bed. That’s not bad, but if I’m browsing the web, listening to music, or using Twitter for an extended time, she goes down fast. I lost almost 30% in a 20 minute car ride just by surfing the web the entire time.
- The alarm clock is too quiet and also does not ring if you get a calendar reminder before the alarm is due to go off. This made me late for work 2 days this week!
- Many bugs in the software are present. There’s an entire catalog on PreCentral.net’s forums.
Overall, the Palm Pre is a really GREAT device. I am certainly pleased with my purchase, and many of the negative things I have to say about it can be fixed in a software update. The next firmware upgrade is rumored to be in a few weeks, and will most likely solve some performance issues, increase battery life, and add video recording capabilities.
I’ll see you in two months when I write my next post!




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